MEMBER OUTCOME 2025

AI Powered Negotiation Tool For Diplomacy - MFA, Action Lab

Enable diplomatic teams to access real-time decision support during bilateral and multilateral negotiations by reducing reliance on manual research and fragmented data—improving speed of response and strengthening strategic leverage.

AI Diplomacy MFA

AI Powered Negotiation Tool For Diplomacy - MFA, Action Lab

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Diplomacy

MFA, Action Lab

OUR ROLE

IDI's Role & Contribution

IDI served as the design and technical co-creation partner—mapping user needs with foreign-service officers, facilitating co-design to define the core use case, and leading development of an AI-enabled prototype that supports negotiators with synthesized briefs, modeled counterpart positions, and strategic talking points.

Key Insight

"The most powerful interventions happen when communities are treated as co-designers, not beneficiaries. By embedding ourselves in the problem space, we uncovered the systemic roots of the challenge and built solutions that last."

The Problem

Three interlocking failures created a system where continuity of care was structurally impossible.

Fragmented care

Enabling diplomatic teams to access real-time decision support during bilateral and multilateral negotiations.

Lost record continuity

Communities lacked access to tools and infrastructure to address the underlying challenge.

Invisible complications

Multiple actors worked in silos, preventing coordinated responses that could have amplified impact.

Our Approach

We combined stakeholder interviews and co-design workshops with rapid prototyping—building an AI-driven assistant integrated with secure country-policy databases and trained on historical negotiation transcripts.

Outputs & Results

Measurable outcomes achieved through the programme's core activities.

3.5x

FASTER DOCUMENT RETRIEVAL

3×

Improvement in service delivery efficiency

500+

Community members directly impacted

Partner organisations engaged

85%

Satisfaction rate among beneficiaries

2 yrs

Sustained operation post-project

OUTCOME

Project Outcome & Impact

Secured commitment from the Ministry of Foreign and Diaspora Affairs to integrate the tool into the School of AI Diplomacy, an initiative led by the Foreign Services Academy and the Office of the Special Envoy on Technology, in partnership with IDI.