SpaceAI (Dairy Digitisation & Cooperative Enablement)
Support SpaceAI to strengthen Kenya’s dairy value chain by improving the reliability and quality of milk supply, enhancing cooperative governance and farmer payments, and enabling more sustainable smallholder livelihoods—responding to constraints like inconsistent supply, low prices, and quality challenges, as demand grows toward 2030.
IDI's Role & Contribution
IDI served as the design and innovation partner—applying our holistic, human-centred and systems-led practice (behavioural insights, systemic thinking, and service design) to help translate the challenge into a clear solution pathway, usable workflows, and decision-ready narratives for partners and stakeholders.
Our Approach
Our methodology supported solution design around SpaceAI’s Advanced Digital Agent Network (ADAN)—a WhatsApp-based interface for onboarding, daily milk data capture and verification—backed by an AI-enabled ERP to manage cooperative governance (payments and payroll), and complemented by modules such as receivables gap financing, marketplace/check-off services, data-driven extension support, and aggregation linkages.
Outputs & Results
Measurable outcomes achieved through the programme's core activities.
REDUCTION IN COLLECTION COSTS
Project Outcome & Impact
SpaceAI’s digitised operations strengthen efficiency, improving trust and productivity, with agents able to handle 100+ conversations per day; partners also reported higher agent satisfaction, improved cooperative resilience (including climate-shock coping support), and the work was backed by an independent impact study conducted with a professional firm.
Partners
As we work to scale health systems across Africa, we are proud to partner with leading national and global organizations.
![SpaceAI](\"/static/images/partners/space-ai.84fc2b447b9e.webp\")
![IDI](\"/static/images/partners/regional-center.7ba9c9722489.webp\")